Technical Support

technical support services

Technical Support Services:

Our Technical Support teams support, maintain, and enhance your product or platform to augment the end customer experience that is critical for your business. As an experienced Technical Support partner, we will work with you to establish well-defined process strategies that support your business objectives. Our stringent quality monitoring process and effective optimization models ensure predictable service levels and cost advantage.

Around the world, for tech support service companies, it has become almost a challenge to cope up with the speedily changing technology, mounting operation costs and also living up to customer expectations at the same time. Nowadays, customers expect things differently and demand customer-focused solutions with world-class services. Hence, tech support service companies are now toiling hard to deliver a competitive difference.

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kryoss sofftech

Kryoss Work 24*7 Administration Services comprise of:

  • Inbound Technical Support
  • AWS Expert Services
  • Server Management
  • Azure Expert Services
  • MS SQL Database Expert Services
  • Cloud Security Services
  • IIS 6.0/7.0 Web Server, Active Directory and Domain Controller Configuration Services
what benifit will you

What Benefits Will You Derive From A Tech Support Service Company Like Kryoss Work:

  • Upgraded customer support services
  • Skilled and trained technical helpdesk executives
  • Rationalized business processes
  • Lucrative online computer support services
  • Round-the-clock service
  • Save time, effort and resources
TECHNICAL SUPPORT SERVICES2

Have A Look What Technical Support Service Companies Are:

Technical support service companies help the sustenance of a service, product or application for an end-user of the same. These are kind of help of helpdesks which solve queries of the users through emails, voice chat and web. Apart from a helpdesk you can also address them as customer interaction centre, IT response centre, resource centre, service desk, IT solutions centre and contact centre that thoroughly lever the entire gamut of technical support services.

so the industries which out source

The Industries Which Outsource To Technical Support Service Companies Are:

  • Application Service Providers
  • Wireless Vendors
  • IT-enabled toys, games and products
  • Original Equipment Manufacturers
  • Internet Service Providers
  • Real Estate
  • Insurance
  • Hospitality
  • Consultants
  • Logistics
  • Integrators
  • Banking and Finance

Our Capabilities Include:

1.

Application support
  • Performance management
  • Application monitoring
  • Application maintenance
  • Configuration management

2.

Product support
  • Performance management
  • User and feature support
  • Product usability training or demo
  • Deployment

3.

ETL support
  • Data migration
  • Review, verification, and validation of data
  • QA of data displayed on the application
  • Data transformation (in various formats)

4.

Technical helpdesk
  • Technical service desk support
  • User training and assistance
technical

Technical Support Services

Without a technical support apparatus in place, your customers are bound to be in chaos! Studies suggest that 64% of customers don’t read the user manual before calling technical support. There will, at any point in time during the day, be someone contacting a company for assistance in understanding or using or troubleshooting a product. If you cannot solve problems or respond to queries proactively and accurately, customer frustration will increase, and brand trust is bound to erode. With Kryoss Work technical support services, your customers can get back to using your product/service in the quickest possible time.

A Look at Our Technical Support Services

1

Help Desk: - Connect your customers to our knowledgeable and dynamic help desk for all software and hardware related questions, support and troubleshooting.

2

Hardware Assistance: - Remove any doubt of faulty hardware and communicate the quality of your product by solving common hardware queries that less experienced or first-time buyers tend to ask.

3

Image Tracing: - We trace and crop images first and then transfer them to your preferred background. Remote Assistance: Don’t let large geographical distances and time zone differences limit your ability to deliver efficient customer support.

4

Software Assistance: - With a direct line to phone assistance, a dedicated team handling email support or live website chats, your customers never have to feel overwhelmed with your software solution.

Why Businesses Rely on Technical Support Outsourcing

Why Businesses Rely on Technical Support Outsourcing

  • It communicates a customer-centric culture:

In the age of social media, customers expect lightning fast responses to their questions and grievances. By connecting callers to a dedicated help desk, you can promote a customer-first attitude in yet another way.

  • Enhance your Human interactions ensure a calming experience:

In comparison to live support online or email support, one-on-one voice support is a more comfortable and reassuring experience, particularly for stressed out customers or urgent requests. customer’s buying experience by providing more information and answering questions.

  • Queries can be resolved more easily:

When instructions and advice are delivered though friendly conversations, customers can understand solutions and follow-up with questions more easily and smoothly.

  • Cost savings can be significant:

You can realize considerable savings with technical support outsourcing as you don’t have to allocate a budget for hiring, training and technology procurement.

Industries we cater to

As one of the top mobile apps development companies, we provide custom mobile app development solutions for various industries catering startups, software product development companies, digital agencies, and enterprises.

health.
Healthcare
travel
Travel & Tourism
fin
Banking & Finance
logistic
Logistics & Transport
medi
Media & Entertainment
edu
Education & E-Learning

750

Project Delivered

150

Development Staff

10

Years of Experience

450

Satisfied Clients

Our Work

  • Pedometer Pacer-Fitness That Fits Your Life

    Walking & Running Pedometer for Health & Weight” syncs steps & calories w/ MyFitnessPal and Fitbit! Track your step, walking & weight loss with this free health counter. Lose weight and track walk distance and calories burned using 24/7 step counting from our pedometer, step counter & health tracker app

  • Adorawe- Fashiononline shopping mall

    Adorawe fashion online shopping mall is stylish destination,this fashion app designed for Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain & Qatar shopper Adorawe is an vogue closet for women, 500+ daily new casual two pieces, evening dress,nice bags in affordable price.

  • Eatiko - Food Delivery & Restaurant Finder

    Eat whatever you like, whenever you Want. Whether you want a tasty dosa for breakfast, or a heavenly sadhya for lunch, or a refreshing coffee to boost up your mind, Eatiko is your one and only partner you need. Order your favorite food from your favorite Restaurants!! If you are in the office or home, or anywhere else, we will deliver it to your doorstep.

  • Watcho - Original Spotlight Exclusive Shows & Films?

    Watcho is your go-to video streaming app for Watcho Originals online showcasing the best Hindi web series to watch online. Catch the best of originals, latest live channels, Telugu entertainment, new Tamil shows, and Kannada programmes, on the Watcho spotlight app.Watch Indian TV series Hindi narrating the story of Junaid; a militant who has surrendered to the Indian forces under mysterious circumstances.

Client Testimonials

I was extremely happy and satisfied with my experience and final product through Kryoss! They delivered exactly my vision of what I had intended for my app and made it even better with their own creative and artistic touches. Almost every morning I got up, I had a new communication from a team member about the status of my project. If I needed another app built, I would certainly return and have them do the work for me. It was on budget and delivered ahead of schedule. If you are considering this company, have no qualms about hiring them. You will be pleased.

TOMO MARINKOVIC

President Start Up

Kryoss Work have been superb! As someone who are new to working on a mobile application, we weren’t sure what to expect. Rakesh and his team listened to our thoughts and suggestions regarding our App and far surpassed our expectations. They were always available for us (although we were in 3 different time zones), responded very quickly and go above and beyond to help.We highly recommend that you use Kryoss Work to develop your app.

SAM DISTASO

Founder - Ark News

I was just searching for a company that would provide best results and criterion for my educational business. Then I got to Kryoss WorkI heared that they are a leading mobile app development company in learning sector and the workforce at organization proved it true.

DR. ROHIT KOHKER

VIDYA PRAKASHAN MANDIR , CTO

The client is an educational platform that connects students, teachers and parents allowing them to communicate and to discover, access and share resources needed by the students. Kryoss Softech was involved in developing an Android application framework.

Mona Mathur

MILLION SPARK FOUNDATION, FOUNDER

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Got a project in mind?

We would love to hear how we can bring your possibilities to reality through technology and give away 2hrs of free consulting. So call us now..

Our Offices

usa
Gurgaon

121-122 tower b3, Spaze IT Park , Sec-49, sohna road Gurgaon-122018, Haryana , India

P: 7835888333
E: info@jgpinfotech.com